Automotive & mobility
A redesign on two fronts: the mobile app and the back-office CRM
Get Spiffy brings car care to wherever the car is parked, across the United States. We worked on their Rails platform, then led the redesign of both the customer mobile app and the CRM their own team works in.
- Client
- Get Spiffy
- Period
- 2022 – 2024
- Country
- US
- Online
- getspiffy.com
- Active users on the platform
- 100k+at handover, 2024Active users on the platform
- Satisfaction
- +35%after the app redesignSatisfaction
- Retention
- +28%over the same periodRetention
The situation
Get Spiffy does on-demand car care: washing, oil changes, tyres, delivered to wherever the car is parked. By the time we joined the team, the platform had passed 100,000 active users and ran on Ruby on Rails. But an on-demand service has two interfaces, not one: the app the customer orders in, and the internal system where the team picks that order up, schedules it and closes it. Redesign only one of them and the seam between them shows.
How we worked
We started as developers on the Rails platform, alongside their in-house team. Once we knew the system from the inside, we took over the design direction at both ends: the mobile app where the customer orders, and the back-office CRM where that order gets picked up and completed. One design system across both, which their team could keep using without us.
Other projects
What it looks like elsewhere
Five gyms on one system: subscriptions, QR access and class bookings
A CRM and a mobile app for the five Burn Fitness gyms in Cluj-Napoca, instead of a generic gym management subscription.
- 5
- Gyms on the same system
- QR
- Turnstile access, no physical card
- 1
- One dashboard for the whole chain
Health and safety documentation, generated with AI from client data
A SaaS platform for an external health and safety provider: it generates each company's documentation pack from their own data, using AI and semantic search.
- Generation of SSM and PSI documentation packs
- Semantic search across the document base
- A separate portal for their client companies
Next step
Got a problem that looks like this one?
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